So Leslie understands she's of a warm nature with her freckles. Also what is her preference or what shades of hair color makes her feel good. Most of us intuitionally know this, but some women respond negatively to warmth in their hair. (Let me not digress, that's a whole other issue.) Warmth should always be part of the equation when formulating her haircolor. It does not mean that the colorist use red, but maybe a gold or yellow in the formula. Only when hair looks brassy (copper penny tones) should a cool neutral be added. this relates to her all over color, a tint or low lights, not highlights.
As for lightening Leslie's hair with highlights, The ULTIMATE BLONDE highlights had to be bleach highlights. On her I would not use the ultimate lightener just a nice high lift tint that's neutral or gold. Leslie's hair will contribute warmth to her own color.
Now if the highlights are too light and bright, Leslie can go back and request a toner. A toner helps to refine the color of the highlights.
Ultimately, her appointment is a partnership with this stylist. If she doesn't feel good after consulting with them, leave. I recognize that's hard, but have your expectations outlined in your head. If that stylist meets 5 out of 7 points, then stay. Leslie could have said err on the side of warmth with depth or with lightness.
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